Returning an Item

Goods must be returned in their original condition, including packaging, within the cooling off period of 10 days. (We cannot refund or exchange combs, brushes and rollers due to hygiene reasons).

How to make a return:

  1. You will need a Return Number. To get one please contact us here via email and fill in the form.
  2. Place the item in its original box and make sure the parcel is sealed securely. You should also place a copy of your despatch note into the parcel.
  3. Send the item to Nicky Clarke, 6 Marylands Road, Maida Vale, London, W9 2DZ UK. You are responsible for all postage costs in making a return.
  4. If the item is in its original condition, we will refund the original payment card.

*If you have qualified for free shipping in your original order you will be refunded minus a £4.oo charge for shipping.

Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk.